Privacy Policy

1 Who we are

We’re Lime Entertainment, a music agency which specializes in cruise ship entertainment. We’ve always put the privacy of our musicians’ and customers’ data at the heart of everything we do. We never sell or trade personal data or email lists with third parties. We hope you’ll have seen already that we’re striving to do everything in your best interest. Still, just in case you’re not sure, this Privacy Policy goes into a bit more detail about why, how and when we collect personal information. For queries, please use the contact details given at the end of this policy.

2 How we process data

Our business purpose is to provide you with cruise ship employment by introducing you to different cruise lines. The way we process your data is very simple: we only collect data from the application form you willingly fill out on our website, and it goes directly into our database. We don´t collect data from third parties. Once you are eligible for cruise ship employment, we share your information with the cruise lines, so they are able to offer you employment.

3 What personal data do we collect

We collect personal data under the following categories: • Data you enter when filling in any form on the website – such as when you register or update the details of your user account • Data relating to your direct communication with Lime Lime may collect the following information about you: • Your name, age/date of birth and gender; • Your contact details: postal address including billing and delivery addresses, telephone numbers (including mobile numbers) and e-mail address; • Your password for your profile on Lime’s database; • Your interests, preferences, feedback and survey responses; • Your location; • History of cruise ship employment through Lime; • History of commission payment, and payment details; • Your correspondence and communication with Lime; • Other publicly available personal data, including any which you have shared via a public platform (such as a Twitter feed or public Facebook page). Our website is not intended for children and we do not knowingly collect data relating to children. We do not collect payment details. If you enter payment details when paying an invoice, these are sent directly to our payment provider, Quickbooks, which stores them securely, and you acknowledge and accept Quickbooks’ terms and policies when paying for your invoice. This list is not exhaustive and, in specific instances, we may need to collect additional data for the purposes set out in this Policy. Some of the above personal data is collected directly, for example, when you set up an account on our website, submit an enquiry, or send a message to our customer service team.

3.1 Website Cookies

Cookies are small pieces of data stored in your browser when you visit our website. We may use cookies to facilitate the data collection described in this policy, and we may allow other business partners to use cookies and other tracking technology on our website. For example, Google Analytics may store a cookie in your browser when you visit our website, which will allow us to gather anonymised statistics about which of our pages are visited most frequently. There are two types of cookies used on the website, namely “persistent cookies” and “session cookies”. Session cookies will normally expire when you close your browser, while persistent cookies will remain on your device after you close your browser, and can be used again the next time you access the website. We may, either directly or through third party companies and individuals we engage to provide services to us, also continue to track your behaviour on our website for purposes of our customer support, analytics, research, product development, fraud prevention, risk assessment, regulatory compliance, investigation, as well as to enable you to use and access the platform and pay for your activities on it. Most browsers automatically accept cookies, but you can modify your browser setting to decline cookies by visiting the Help portion of your browser’s toolbar. If you choose to decline cookies, please note that you may not be able to sign in, customise, or use some of the interactive features of the website. Third parties may not collect information about users’ online activities on the website except as described in this policy

3.2 Other Technologies

Our website may also use other technologies with similar functionality to cookies, such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message (email or text) or accessed a certain link.

3.3 Analytics

Our website may also use other technologies with similar functionality to cookiesWhen someone visits our website, we use one or more third-party services, including Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things like the number of visitors to different pages on our site, and their usage patterns within those pages. This information is only processed in a way which does not identify anyone. We do not make and do not allow Google or other organisations to make, any attempt to find out the identities of those visiting our website., such as web beacons and tracking URLs to obtain Log Data about users. We may also use web beacons and tracking URLs in our messages to you to determine whether you have opened a certain message (email or text) or accessed a certain link.

4 When do we share or disclose personal data?

Your personal information may be disclosed as follows: • When eligible for cruise ship employment, your data will be sent to your possible future employer (the cruise lines). • When you are joining a ship where another Lime musician is on board, we might put you in touch with such a musician with the purpose of introducing each other.

4.1 Business Transfers

If Lime undertakes or is involved in any merger, acquisition, reorganization, sale of assets or bankruptcy or insolvency event, then we may sell, transfer or share some or all of our assets, including your personal information. In this event, we will notify you before your personal information is transferred and becomes subject to a different Privacy Policy.

5 Mailing lists

If you register as a musician on our website or create an enquiry as a customer looking for musicians, we will use your provided contact details to get in touch with any important information regarding your use of our product and websites. For example, we may send information about new partnerships you via email, or send you an email with information for an available contract on a cruise ship. We’ll always send important service messages to you via email. Where our communication is primarily for marketing purposes, we’ll ask you to explicitly opt-in to receive these types of messages.

6 Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. The majority of the data we hold can be viewed, amended or deleted by you using the tools on our website. For example, if you are a registered musician, you may use your login information to edit the details held about you or your act.
If you are unclear about the use of these tools or have a data request which cannot be completed online using our website, please email your request to

7 Data Security

We follow a number of best practices and make every effort to keep your data secure. We follow both technical and organisational measures to protect user data from unlawful loss, modification or access.
Examples of how we implement technical security safeguards include but are not limited to:
• Encryption of all passwords using an industry-standard hashing and salting algorithm
• Always using secure HTTP with SSL (HTTPS) to serve pages on our website
• Mitigating the effects of possible DDoS or other attacks using a third-party CDN (Content Distribution Network)
Unfortunately, no method of transmission over the internet, and no method of storing electronic information can be 100% secure. So, we cannot guarantee the absolute security of your transmissions to us and of your personal information that we store.

8 Data Breaches

In the unlikely event of a data security incident, we’ll notify all affected customers promptly and without delay. In most cases, this notification will be sent via email. Where required to do so, we’ll also notify the Information Commissioner (ICO). Our reporting of a data incident does not constitute acknowledgement of any fault or liability on our part. Where possible, we will notify customers of steps we are taking to mitigate the effects of an incident, and the steps we are taking to prevent future incidents of a similar nature.

9 Changes to this Privacy Policy

This document was last reviewed on 21st May 2018.
We reserve the right to change this Privacy Policy at any time. Where material changes to the terms of the policy are made, we’ll notify all users via email and/or on-site notifications.
We’ll always update this policy if we make significant changes to the types of data we collect or the way it is processed.
It’s important that you review the changed Privacy Policy. If you do not wish to agree to the changed Privacy Policy, then we will not be able to continue providing our services to you, and your only option will be to deleting your account with us, which will prevent you from getting any sort of cruise ship employment through us.

10 Contact us

For any enquiries, please contact:

Your opinion matters to us. If you have feedback on this Privacy Policy or any other aspects of our terms and conditions, please contact us using the above email.

Sincerely, Lime Entertainment, LLC.